Seven-day returns without reason
- For online goods covered by the statutory right, users may request a return within seven days after receipt.
- Opening packaging or reasonably testing a product without affecting its original quality, function, or appearance does not automatically remove the right.
- The product should remain complete, with accessories, gifts, instructions, labels, and packaging returned where possible.
- The consumer normally pays return shipping for a no-reason return unless the product page or promotion offers a more favourable rule.
Goods excluded from no-reason returns
Lawfully personalised goods and other legally excluded goods may be ineligible only when the exclusion is clearly explained on the product page and before checkout, and the user actively confirms it. Standard boards, phone mounts, and ordinary accessories are not excluded merely because the packaging was opened.
Defects, wrong items, and transit damage
Where goods are defective, incorrect, incomplete, or damaged in transit due to the operator, the operator covers the necessary replacement, return, redelivery, and reasonable shipping cost. An order number, description, and photo or video can speed up review, but unnecessary evidence is not used as the sole reason to deny statutory rights.
Support process
- Start from the order page, or email eservice@topdms.cn with the order number.
- The shop normally responds within one to two working days and provides progress updates for complex cases.
- After approval, support provides the current return address. Oversized boards use an agreed collection or suitable logistics method.
- After receipt and inspection, the shop issues the applicable refund, replacement, repair, or redelivery. A refusal explains the reason and appeal route.
Warranty, delivery, and acceptance
- Each product page states the warranty period, covered components, normal wear, and repair method, without reducing mandatory legal protection.
- Delivery area, dispatch estimate, cost, and oversized-item conditions appear before checkout.
- Customers can inspect external packaging and quantity on receipt. Report visible damage, water ingress, deformation, or missing items promptly. Acceptance does not remove rights relating to hidden defects.
Invoices and refunds
Customers may request a lawful invoice matching the actual goods and amount. Company invoices use the title and tax number provided, and digital invoices are delivered to the supplied email or order page. Full or partial refunds are reflected through the applicable red-invoice or reissue process. Eligible refunds normally return through the original payment route.